Sales Invoice
Terms & Conditions
Please read these terms carefully before placing your order. By signing the Sales Invoice, you agree to all conditions below.
No Refund & No Exchange Policy: Once an order is confirmed and signed, it is considered a special make-to-order item. No refunds or exchanges will be entertained under any circumstances.
Price Adjustment
The Seller reserves the right to adjust the prices of confirmed Goods if the Buyer requests changes to the quantity, quality, specifications, or other details of the ordered Goods.
Delivery Coverage
Prices stated apply to delivery within mainland Singapore only. Delivery to offshore islands or countries outside Singapore is not included. The Buyer shall bear all additional costs for special packing and services required for delivery outside mainland Singapore.
Deposit Requirement
A minimum deposit of 40% of the total purchase amount is payable upon signing this Sales Invoice.
Deposit Policy
All deposits paid are non-refundable. The Seller reserves the right to forfeit the full deposit if the Buyer fails to collect or take delivery within 12 months from the invoice date, or if the Buyer cancels the order.
Taxes & Levies
All government duties, taxes, and other statutory charges are the full responsibility of the Buyer. No Goods and Services Tax (GST) is charged, as the Seller is not GST-registered in Singapore.
Removal of Old Furniture
The Seller is not responsible for removing or disposing of the Buyer's old furniture. Any costs incurred by the Seller to clear unwanted items (especially those blocking access or delivery routes) will be charged to the Buyer.
Order Cancellation
The Buyer may not unilaterally cancel this order. Cancellation is only permitted if the Buyer compensates the Seller for all losses, including lost profit, costs, and expenses resulting from the cancellation.
Payment Terms
The remaining balance is payable Cash on Delivery. Cheque or credit card payment is not accepted upon delivery. If paying by cheque, it must be issued and fully cleared at least 7 working days before the scheduled delivery date. The Seller reserves the right to reject late or invalid cheque payments. Official receipts will be issued upon request.
Delivery Delays
The Seller shall not be liable for delays in delivery caused by unforeseen circumstances or events beyond reasonable control.
Delivery Scheduling & Postponement
Delivery will be arranged within 2 months from the invoice date. If the Buyer requests to postpone delivery: Maximum extension allowed is 2 months only. Storage fees will be charged at prevailing market rates. If the new delivery date is still not met, the Seller reserves all rights to take appropriate action.
Inspection & Claims
The Buyer must inspect the Goods immediately upon delivery. Any visible damage or defect must be reported to the Seller within 24 hours of delivery. No claims or complaints will be accepted after this period.
Product Variations
Minor differences in colour, design, or texture between the actual Goods and display items or photographs are considered normal and do not constitute a defect.
Non-Refundable & Non-Transferable
All deposits and payments made are non-refundable and non-transferable under any circumstances.
Rescheduling Fees
First 2 changes to the delivery date are free of charge. From the 3rd change onwards, an additional transport fee will be charged per change.
Product & Service Adjustments
The Seller reserves the right to make reasonable adjustments, additions, or modifications to the Goods or services provided. The Seller also reserves the right to enter the premises as required for installation, service, or future maintenance works.
Staircase Delivery Charges (No Lift Access)
Ground Floor / 1st Storey: Free of charge. S$20.00 per floor, per item, for every subsequent level upwards.
These terms form part of the Sales Invoice issued by ProValue Bedding Pte Ltd. For any queries, please contact us before signing.